Wednesday, December 23, 2009
World Golf Village Home Builder Receives 99% Client Recommendation Rate
CornerStone Homes, a builder of beautiful St. Augustine golf homes at World Golf Village, just recently received at 99% client recommendation rate. This means that 99/100 customers would recommend the builder to family and friends. This is an amazing achievement and one of the highest compliments any business can receive, and know all of this, we just had to get Mark Downing, managing partner of CornerStone Homes, to sit down with us and let us know what sets them apart from the rest.
While there are many contributing factors to their high client recommendation rate, the one thing that Mark considers as the foundation of CornerStone's success is the attention to detail and customer care. Their first priority to ensure the client is happy every step of the way through the building process, and through constant communication, the client feels involved in the building of their new home. And, they absolutely should be involved.
CornerStone also makes the extra effort to ensure the client is truly happy with their new home. One time the builder even redesigned a home to make all of the toilets facing away from the front door to adhere to the owner's devotion to feng shui.
He also suggested that we just compare the finished product of a CornerStone home to other the homes of other builders. The attention to detail that CornerStone offers is apparent in the window sills, door casings and dry wall. To make sure everything is done correctly and nothing has been missed, CornerStone has a 300 point checklist that they go over with their trade partners - talk about attention to detail.
Needless to say, World Golf Village is proud to have CornerStone as a builder in the master-planned golf community.